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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.90/5 calculated from 2074 reviews submitted in the last 3 years
Debra (United Kingdom) - Independent Travel, Mar 2023
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Lily provided an excellent service she listened to my needs & organised the trip to fulfill them in the timeframe I had !
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2. Consultant name and satisfaction rating:
See above
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3. How would you rate your package in terms of value for money?
Excellent
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4. How would you rate the accommodation against your expectations?
Understand we booked late & ryokan availability was limited would plan further in advance next time
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5. Please give us your comments on the transport included in your package.
Very good
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6. Please comment on any professional guiding included in your package?
Both guides in Tokyo & Hakone were very good. They were both unaware though that lunch was included in our day
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7. How do you rate the usefulness and standard of information in the Info-Pack?
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8. Would you consider travelling to Japan again?
Yes
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9. Would you travel again with InsideJapan Tours?
Yes
Efficient responsive tailor made trip.
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